Return & Refund Policy
Pakistan’s No.1 Online Shopping Store
Return & Refund Policy of JACKPOT121
Welcome to the Jackpot121 Return & Refund Policy, designed to ensure transparency, fairness, and customer confidence while shopping with us. At Jackpot121, we aim to make online shopping stress-free, so our Return & Refund of Products process is simple, clear, and customer-friendly allowing you to shop with ease.
7-Day Window
Request returns within 7 calendar days.
Quick Refunds
Processed within 5–10 business days.
Authenticity
Original condition & packaging required.
Trackable
Safe processing with shipment tracking.
OUR ADVANTAGE
JACKPOT121's Return & Refund Policy
Last Updated Policy: 14/08/2025
This policy explains the Return & Refund Policy of Jackpot121, including eligibility, timelines, and procedures for products return & refund.
01
ELIGIBILITY FOR
RETURN & REFUND
Under the Jackpot121 Return & Refund Policy, you may request a return or exchange within 7 calendar days of receiving your order.
To qualify for Jackpot121 Return & Refund of Products, items must:
Be unused and in original condition
Include original packaging, tags, invoice, and accessories
Be defective, damaged on delivery, incorrect, or incomplete
❌ Items marked as Final Sale or clearly stated as non-returnable on the product page are not eligible.
02
NON-RETURNABLE &
NON-EXCHANGEABLE ITEMS
As part of our Jackpot121 Shopping Policy, the following items are not eligible for return or exchange,
unless faulty or incorrectly delivered:
Customized, personalized, or made-to-order items
Digital downloads, gift cards, perishables
Hygiene-sensitive products once opened
Items showing signs of use, wear, or customer-caused damage
Products returned without original packaging or tags
03
RETURN REQUEST
PROCESS
To initiate a products return & refund, please follow these steps:
Contact us within 7 days of delivery via:
📞 +92-332-4600009
Provide your order number, reason for return, and supporting images if applicable
Receive Return Authorization and instructions
Securely pack the product with all original items included
Note: Customers bear return shipping costs unless the issue is due to our error.
04
REFUNDS & STORE
CREDIT
Once your return is received and inspected:
Refunds are processed within 5–10 business days
Refunds are issued via:
Original payment method (where applicable)
Store credit (COD orders or upon request)
🚚 Original shipping charges are non-refundable, unless the product was delivered damaged or incorrect.
05
EXCHANGES
If you wish to exchange an item:
Exchanges are subject to stock availability
Follow the standard return process
Place a new order once approved
Any price difference or shipping cost may apply
This ensures flexibility while maintaining fair pricing across our marketplace.
06
FAULTY, DAMAGED, OR
INCORRECT ITEMS
If you receive a defective, damaged, or incorrect product:
Notify us within 48 hours of delivery
Share clear photographic evidence
Jackpot121 will cover return shipping
Replacement or refund will be issued after inspection
This commitment reflects our focus on excellent quality products and customer satisfaction.
07
CHANGE-OF-MIND
RETURNS
Change-of-mind returns are:
Accepted within 7 days for eligible items only
Subject to original condition and packaging
Return shipping cost will be deducted
Some categories may be excluded (check product page)
08
HOW TO PREPARE
YOUR RETURN SHIPMENT ?
For safe processing:
Use original manufacturer packaging where possible
Avoid placing labels directly on product boxes
Secure fragile items properly
Retain your return shipment tracking number
Jackpot121 is not responsible for items lost during return transit.
09
SHIPPING &
HANDLING COSTS
According to the Return & Refund Policy of Jackpot121:
Original shipping fees are non-refundable
Return shipping is paid by customer unless it’s our fault
Trackable shipping is recommended for high-value items
10
POLICY
UPDATES & MODIFICATIONS
Jackpot121 reserves the right to update this Return & Refund Policy at any time. The latest version published on Jackpot121.com will always apply.
Customers are encouraged to review this policy before placing an order.
11
CONTACT
INFORMATION
For any questions regarding Jackpot121 Return & Refund of Products, please contact us:
📞 Support: +92-332-4600009
📧 Email: adnan@jackpot121.com
At Jackpot121, our goal is to build trust through clear policies, fair solutions, and customer-first service, so you can confidently
shop with ease.
JACKPOT121
Shop Smart. Save Big. Every Order Wins.
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